Contact Us

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Shipping Info

You can return purchased goods in accordance with the returns policy outlined below.

Shipping & Returns

All products are shipped using Royal Mail Tracked 48 as standard. Additional express shipping services are also available.

Customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.

We can only accept returns on unopened and unused soaps.

The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.

Returns will be processed by us within 5 working days of receiving the returned items.

Returns must be sent to the following address: Returns, SETUNEA LTD., Exact Abacus, Europarc, Genesis Way, Grimsby DN37 9TU.